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Wednesday, November 14 • 11:00am - 11:30am
Early Stage Detection of Customers at-Risk and Appropriate Customer Treatments to Mitigate Default

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All auto lenders face the twin challenges posed by their highest risk customers: How do you identify them, and how do you prevent them from becoming delinquent or defaulting on their loans?  Unfortunately, most lenders only identify them once they become delinquent.  However, advances in analytics now provide ways to identify those most likely to become delinquent before it happens and recommend appropriate treatment strategies.  By applying the right treatments, auto lenders can avoid costly collection efforts and deepen their relationships with the customers they want to keep.  In this session, our presenters will discuss:
  • How to use your data to manage your customer relationships – from pre-delinquency through delinquency
  • The key elements of building a system that applies the most appropriate individual customer treatments based on your data and analytics
  • How the auto industry is going digital to meet customer expectations while improving their business
  • Identifying and effectively utilizing customer contact preferences
  • Ways to dynamically adjust treatments based on customer behavior with the ability to scale and sequence multi-channel contact strategies, escalating treatments as account risk increases and de-escalating treatments as the accounts cure
  • How to accomplish the challenge of contacting the right customer with the right message at the right time. 

avatar for Therese Henry

Therese Henry

Principal Consultant, FICO
Therese Marie Henry serves as a Principal Consultant for FICO’s Customer Management Solutions, providing portfolio management support to financial services clients worldwide focused on auto finance, credit card, mortgage, and personal loans. Prior to her current role, she worked... Read More →
avatar for A.J. Travagline

A.J. Travagline

Principal Consultant, FICO
A.J. Travagline works with organizations to build and deploy omni-channel communications strategies that enable them to significantly improve customer experience while complying with an ever-changing regulatory environment.  Using analytics and customer preferences, these strategies... Read More →

Wednesday November 14, 2018 11:00am - 11:30am MST