A recurring theme at Used Car Week — whether the speakers are remarketing executives, key players in the auction industry, or panelists focused on disruption — is the impact of great client experience on business success. In this session, AutoIMS’ VP of Client Experience hosts a one-of-a-kind ‘live magazine’ where several industry leaders will explore new ideas and timeless reminders about how all corners of our industry can drive success through an unwavering dedication to service. An outside-the-box session, we aim to remind the industry that everyone has a responsibility to serve.
Takeaways:- Lessons you didn’t think you could learn from a stuffed animal
- The possibilities that come from thinking in gray scale
- A client win-back story that takes the cake
- A vivid reminder of how relationships can help you pass life’s toughest tests
