It's no secret that creating a great client experience can drive greater profits and client loyalty, but why do so many who try fail? It’s typically not about a lack of commitment, but rather understanding the importance of listening to your clients, addressing their pain points, understanding the resources needed and adopting a disciplined process that everyone on your team can follow. Doug and Tony will cover the focus areas needed to build a differentiated client experience, including; how to activate the highest return opportunities; putting your client’s voice at the center; preparing your teams for execution; measuring client satisfaction and putting the right processes in place to maintain momentum.
Takeways:- Learn how to identify client pain points in their current experience and how to address them
- Learn the key differences between delivering customer service and creating a great client experience
- Learn how to engage employees in the changes you’ll need to make to deliver a better client experience
