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avatar for A.J. Travagline

A.J. Travagline

FICO
Principal Consultant
A.J. Travagline works with organizations to build and deploy omni-channel communications strategies that enable them to significantly improve customer experience while complying with an ever-changing regulatory environment.  Using analytics and customer preferences, these strategies significantly improve organizations’ capabilities, performance and success in originations, collections, fraud alerts, onboarding, and ongoing customer communications.  AJ has more than 25 years of retail banking experience, most recently as Head of Collections for EnterCard. In this role, he defined EnterCard’s customer-centric approach, which saw collections as an opportunity to build a stronger bond with customers. He focused on combining technology with customer insight to meet and exceed customer expectations. Prior to joining EnterCard, Mr. Travagline led collection operations at FirstUSA and BarclayCard US and, before that, he led contact center operations for leading financial institutions such as MBNA America, ING Direct, and HSBC.